Day: April 19, 2019

You know that old saying about how you never get a second chance to make a first impression? In the business world, no matter what industry you are in, the first impression you make to your customers happens over the telephone. This is why your telephone technique is arguably the most important aspect of training for each and every member of your staff. Just how important is telephone technique? Let’s

You know that old saying about how you never get a second chance to make a first impression? In the business world, no matter what industry you are in, the first impression you make to your customers happens over the telephone. This is why your telephone technique is arguably the most important aspect of training for each and every member of your staff. Just how important is telephone technique? Let’s