Training
Avoid making these 3 Mistakes with an Angry Patient
In a perfect world, every one of your patients would be completely satisfied and happy all of the time. But, the reality is that we don’t live in a perfect world. People get angry. Patients say unkind words, whether they were warranted or not, but it’s how you and your office staff deal with these situations that make a difference. More than likely, you’ve dealt with your fair share of
