business
Best Practices for Handling Customer Complaints Post-Pandemic
Aristotle once wrote, “Anybody can become angry—that is easy, but to be angry with the right person and to the right degree and at the right time and for the right purpose, and in the right way—that is not within everybody’s power and is not easy.” If you work in the service industry, you probably understand the truth behind this statement. Remaining calm and helpful when interacting with an upset
