Day: August 17, 2023

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dental customer service
Newsletter

The Vital Role of Dental Customer Service: Beyond Technology

In the ever-evolving world of dentistry, where cutting-edge technology is celebrated for its contributions to patient care, it’s essential to recognize the cornerstone of a successful practice: exceptional customer service. While staying up to date with new technologies is undoubtedly crucial, it’s equally, if not more, important to prioritize top-notch customer service to ensure the best experience for your patients. Here’s why dental customer service should be at the heart

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non compliant team member
dental consulting

Navigating the Decision: Addressing Non-Compliance in Long-Term Team Members

As a business owner or manager, one of the most challenging decisions you might face is knowing when to address and potentially terminate a long-term team member who consistently exhibits non-compliant behavior. Balancing loyalty, performance, and the overall health of your team and business can be a delicate process. In this blog, we’ll discuss the factors to consider and the steps to take when contemplating the termination of a non-compliant

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