dental consulting
Handling and De-Escalating an Upset or Angry Patient
Dealing with upset or angry patients is an inevitable part of working in dentistry. Whether it’s due to the anxiety of dental procedures, financial concerns, or previous negative experiences, patients may express frustration or anger at any point during their visit. For dental professionals, managing these emotions effectively is crucial to maintaining a positive patient experience and ensuring a safe, respectful work environment. Here are practical ways to handle and
