Author: April Brogan

How do you handle an unmotivated team member?  Let’s establish what an unmotivated employee is.  Usually, it’s the person who is habitually late or often absent, doesn’t participate in team meetings, doesn’t do their actual work, and usually has an overall bad attitude about the office, team members, and the work. You usually will find them not collaborating with another team member when a patient doesn’t show up or jumping

Having a positive and friendly office culture that increases performance means creating an environment where employees feel valued, supported, and engaged. It’s about building a sense of community and shared purpose, where everyone feels like they are part of something bigger than themselves. It’s also about fostering a sense of trust and safety, where employees feel comfortable taking risks, speaking up, and challenging the status quo. Work should be a

“Patient engagement” and “patient experience” share similarities; in fact, many people use the two terms interchangeably. While both are needed to provide high-quality patient care, engagement and experience are two entirely different things. Knowing the difference between the two is crucial to creating effective strategies and goals for your practice, then being able to measure progress. Patient engagement The overall goal of patient engagement is to develop collaborative relationships between

Word-of-mouth advertising is often the best way to attract people to your dental office. People are also paying attention to reviews on sites like Google and Facebook. People feel more comfortable trying out a new place if they hear or read glowing reviews from friends or family — and even strangers who put their name to a review online.   With this in mind, what are the most effective ways

Some teams seem to run like a well-oiled machine. Successful practices depend on solid team dynamics, and having a dream team benefits everyone: the dentist, patients and the team members themselves. But believe it or not, strong teams don’t just happen, and they’re not built on dumb luck. It takes strong leadership, a positive culture, dedicated employees and sharing common goals.   But even the best teams have room for

Have you ever heard the term “treat ‘em and street ‘em”? It’s often used to describe a healthcare professional who spends hardly any time with a patient and instead hurriedly works them through an appointment or procedure just to discharge them as quickly as possible. Essentially, the patient is treated like a transaction instead of a human being. While efficiency and a tight schedule are both proven methods to improve