Author: April Brogan

In today’s competitive dental space, providing exceptional customer service isn’t just a nice-to-have; it’s a necessity for sustainable success. Happy customers become loyal advocates and can significantly impact your dental office’s reputation. Enhancing customer service can set you apart whether you’re just starting out or an established dental practice in the community. In this blog, we’ll explore ten proven strategies to help you improve your customer service and create lasting

Explaining the cost of keeping bad employees to business owners involves highlighting the direct and indirect financial implications of such employees in the company. Here are some key points to consider: Bad employees often underperform, fail to meet goals, and create a negative work environment, leading to decreased productivity across the team. This lack of productivity can result in missed opportunities and delayed posting or confirmations, impacting overall revenue. Increased

Cancellations and no-shows are a major problem in the dental industry. Charging a cancellation fee does not solve the problem and can actually make it worse. One reason for cancellations and no-shows is that people don’t like going to the dentist. They associate it with pain and expense, so they will find any excuse to avoid it. There are generally three types of appointments that are particularly prone to cancellations:

In the dynamic environment of a dental office, effective communication and smooth transitions are vital to providing the highest quality of care. One crucial aspect of this process is the dental handoff, which involves transferring patient information from one team member to another. Whether between the dentist and the hygienist, the front desk team, or any other team combination, a successful handoff sets the stage for consistent treatment plans and

We get it: it may feel awkward at first to ask patients to brag about you online. But positive reviews in this day and age are critical to a successful practice. According to Forbes.com, more than 60 percent of customers check Google reviews online before visiting a business. Consumers also often consult Facebook and Yelp for business reviews. Reviews boost reputation, improve Search Engine Optimization (SEO) and afford people an