Author: Hollie Bryant Foust

Cell phones are ingrained into our society, including the workplace. Browsing the internet, taking personal calls, texting or perusing social media – all of these can be distractions for your employees. It’s a habitual behavior and most cannot fathom the idea of being separated from their devices. As a business owner, you want each member of your team laser-focused on their tasks at hand when at work. The degree of

Introduction: If you’re a dental practice owner grappling with high overheads, low reimbursement rates, and increasing staffing issues, it might be time to consider exiting dental insurance networks. Though you may experience some attrition in your patient base, the increased reimbursement rates for out-of-network services can make up for the loss. In fact, the revenue generated by one out-of-network patient can equal that of two in-network patients, allowing you to

One never gets a second chance to make a first impression. Thus, the first contact your practice makes with any individual needs to be a positive one. In the world of dentistry, that initial contact most often occurs over the phone. This is why we think it’s imperative that your dental receptionist have training on how to answer the phone and call patients. The importance of phone training When a

You are the owner of your destiny! Asking insightful questions during a job interview can provide valuable information about a potential new job and make you a more competitive candidate. Engaging the interviewer or company owner with thoughtful questions can demonstrate your commitment to the position and help build rapport as well as build your credibility.  Here are some important categories of questions to consider when interviewing for a new

At Bryant Consultants, we believe that excellent customer service involves genuine communication with patients, guided by a set of established principles for staff to follow. This ensures that dental teams can provide authentic care while adhering to office policies. Consider these guidelines as a game plan for your team, helping them understand their position, objectives, and their role in achieving the ultimate goal: outstanding patient care. Here are 10 things

In the fast-paced world of technology, it’s easy to get caught up in the bells and whistles of the latest gadgets and software. But amid all the hype, it’s important not to overlook the crucial role of customer service and support. After all, what good is the most cutting-edge technology if you can’t get the help. You need to use it effectively? In fact, some would argue that customer service