Author: Hollie Bryant Foust

At Bryant Consultants, we believe that excellent customer service involves genuine communication with patients, guided by a set of established principles for staff to follow. This ensures that dental teams can provide authentic care while adhering to office policies. Consider these guidelines as a game plan for your team, helping them understand their position, objectives, and their role in achieving the ultimate goal: outstanding patient care. Here are 10 things

In the fast-paced world of technology, it’s easy to get caught up in the bells and whistles of the latest gadgets and software. But amid all the hype, it’s important not to overlook the crucial role of customer service and support. After all, what good is the most cutting-edge technology if you can’t get the help. You need to use it effectively? In fact, some would argue that customer service

In today’s world, information is as close to us as a fingertip. We’re growing accustomed to instant gratification, and we don’t even have to work too hard for it. People have high expectations, whether from a retail business, a restaurant or a dental practice. With the costs of just about everything rising significantly, consumers and patients are expecting more value for their money. If they don’t receive the value or

Every dentist wants a rockstar team beside them, and some are lucky enough to utilize effective hiring strategies, team-building skills … and maybe a bit of luck … to put together a dream team. But then sometimes, an employee goes rogue. One person can drag down an entire team. Perhaps they’re too competitive or not a team player. Maybe they don’t carry their weight when other team members are working

Having a team member with subpar people skills can be detrimental to your patients, your team, and your business. To protect your practice, it is essential to help individuals with inadequate interpersonal abilities find alternative careers. Though easier said than done, preventing the hiring of people with poor people skills starts at the recruitment stage. Often, dental practices hire too hastily due to the fear of leaving a position unfilled,

As the new year begins and you start to plan and set goals, it’s important to remember to pursue personal growth in whatever area you feel is necessary. Whether you want to improve your organizational skills, gain more industry knowledge, or improve your mindset, breaking through old thoughts and habits can be challenging to achieve your goals. Therefore, our dental practice consultants at Bryant Consultants share on the blog today