Author: Hollie Bryant Foust

Have you ever been to a business where the receptionist was sharp and unfriendly? If so, the likelihood is that you either did not revisit this business or you did so begrudgingly. Alternatively, you’ve probably been to a business where the receptionist was very friendly and efficient at her job. This most likely made you feel valued as a customer (or vendor) and shaped your image of the company in

As a business owner or manager, one of the most challenging decisions you might face is knowing when to address and potentially terminate a long-term team member who consistently exhibits non-compliant behavior. Balancing loyalty, performance, and the overall health of your team and business can be a delicate process. In this blog, we’ll discuss the factors to consider and the steps to take when contemplating the termination of a non-compliant

Dental billing can be a complex and challenging process, and even the smallest mistake can lead to financial losses and frustrated patients. In this blog post, the consultants at Bryant Consultants will discuss some of the most common dental billing mistakes and how to avoid them. Inaccurate Patient or Guarantor Information One of the most important aspects of dental billing is having accurate patient information. This includes the patient’s name,

The dental consultants at Bryant Consultants believe a positive office culture is essential for any dental practice. It can help improve employee retention, job performance, satisfaction, and productivity. It can also attract top talent and leave a positive impression on patients. Here are a few things you can do to create a positive office culture in your dental practice: First, promote effective communication. Encourage your staff to freely voice their

The dental consultants at Bryant Consultants recommend consistently providing a great experience and striving to ensure that each patient has an outstanding encounter during their appointments, giving them positive reasons to return.   Avoid asking patients to change their appointment days or times, as it can lead to patient frustration, a lack of respect for your schedule, and doubts about your organization. And they may feel like, “It’s no big

Handoff is the process of transferring information and responsibility for a patient from one member of the dental team to another. The dental consultants at Bryant Consultants believe it is an essential part of patient care, as it ensures that the patient’s treatment is continuous and that everyone involved in their care is on the same page. Handoff is the triangle of communication, usually the dental assistant or hygienist, the