Author: Hollie Bryant Foust

Dental billing can be a complex and challenging process, and even the smallest mistake can lead to financial losses and frustrated patients. In this blog post, the consultants at Bryant Consultants will discuss some of the most common dental billing mistakes and how to avoid them. Inaccurate Patient or Guarantor Information One of the most important aspects of dental billing is having accurate patient information. This includes the patient’s name,

The dental consultants at Bryant Consultants believe a positive office culture is essential for any dental practice. It can help improve employee retention, job performance, satisfaction, and productivity. It can also attract top talent and leave a positive impression on patients. Here are a few things you can do to create a positive office culture in your dental practice: First, promote effective communication. Encourage your staff to freely voice their

The dental consultants at Bryant Consultants recommend consistently providing a great experience and striving to ensure that each patient has an outstanding encounter during their appointments, giving them positive reasons to return.   Avoid asking patients to change their appointment days or times, as it can lead to patient frustration, a lack of respect for your schedule, and doubts about your organization. And they may feel like, “It’s no big

Handoff is the process of transferring information and responsibility for a patient from one member of the dental team to another. The dental consultants at Bryant Consultants believe it is an essential part of patient care, as it ensures that the patient’s treatment is continuous and that everyone involved in their care is on the same page. Handoff is the triangle of communication, usually the dental assistant or hygienist, the

When making a decision about pay raises for employees, is it best to divvy out raises based on loyalty and longevity with the practice? Or should work performance determine pay raises? Let’s be honest: No matter how much an employee loves his or her job, at the end of the day, they’re not at work for the fun of it. Like all of us, they work to pay their bills

Where do you draw the line between constructive feedback and just outright complaining in your dental practice? We’ve all worked with that one person who always seems to find the negative in everything. Chronic complaining with no offered solutions often leads to a miserable work environment for everyone in the practice. If ignored, it can lead to employee dissatisfaction and turnover. On the other hand, when complaining is constructive —