Author: Sherri Merritt

Dealing with upset or angry patients is an inevitable part of working in dentistry. Whether it’s due to the anxiety of dental procedures, financial concerns, or previous negative experiences, patients may express frustration or anger at any point during their visit. For dental professionals, managing these emotions effectively is crucial to maintaining a positive patient experience and ensuring a safe, respectful work environment. Here are practical ways to handle and

A daily occurrence in dentistry is dealing with objections to treatment. Patients may hesitate to proceed with recommended procedures due to concerns about cost, fear of pain, trust, or a lack of understanding of the benefits. Overcoming these objections is essential to ensure patients receive the best possible care. Let’s explore strategies for addressing common objections and building trust with patients, ultimately leading to better oral health outcomes. Understanding Common

The dental industry is and has been a cornerstone of healthcare and is essential for maintaining overall well-being and quality of life. However, as we step into 2025, dental practices across the world continue to face a persistent and growing challenge: staffing shortages.  From dental hygienists to dental assistants, to administrative personnel, the struggle to attract and retain qualified (and quality) professionals is impacting both the delivery of care and

Dental assistants are the unsung heroes of dental practices, playing a crucial role in ensuring patients receive quality care and that the office runs smoothly. However, their position comes with unique challenges that are often overlooked, from physical and emotional demands to navigating patient expectations and office dynamics. Dental assistants face a multitude of struggles daily. Physical Demands of the Job The physical strain of being a dental assistant is

In today’s dental world, finding the right work-home is crucial to your professional growth and your job satisfaction.  Many dental professionals have started taking on temporary positions in various offices, allowing them to determine what they want and don’t want in a work environment.  Professionals who work in various dental offices are provided the opportunity to explore practice styles, cultures, and specialties, allowing them to not only gain experience but

Becoming an ultimate assistant involves more than just technical skills; it requires a blend of professionalism, preparedness, communication, and continuous learning. Here are ten tips to help you excel in your role and make a lasting impact on your patients and practice. Come to Work Prepared with a Positive Attitude Start each day with a positive attitude. It sets the tone for your interactions and helps you approach your tasks