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In today’s competitive dental space, providing exceptional customer service isn’t just a nice-to-have; it’s a necessity for sustainable success. Happy customers become loyal advocates and can significantly impact your dental office’s reputation. Enhancing customer service can set you apart whether you’re just starting out or an established dental practice in the community. In this blog, we’ll explore ten proven strategies to help you improve your customer service and create lasting

Explaining the cost of keeping bad employees to business owners involves highlighting the direct and indirect financial implications of such employees in the company. Here are some key points to consider: Bad employees often underperform, fail to meet goals, and create a negative work environment, leading to decreased productivity across the team. This lack of productivity can result in missed opportunities and delayed posting or confirmations, impacting overall revenue. Increased

Cancellations and no-shows are a major problem in the dental industry. Charging a cancellation fee does not solve the problem and can actually make it worse. One reason for cancellations and no-shows is that people don’t like going to the dentist. They associate it with pain and expense, so they will find any excuse to avoid it. There are generally three types of appointments that are particularly prone to cancellations: