Cell phones are ingrained into our society, including the workplace. Browsing the internet, taking personal calls, texting or perusing social media – all of these can be distractions for your employees. It’s a habitual behavior and most cannot fathom the idea of being separated from their devices. As a business owner, you want each member of your team laser-focused on their tasks at hand when at work. The degree of
Introduction: If you’re a dental practice owner grappling with high overheads, low reimbursement rates, and increasing staffing issues, it might be time to consider exiting dental insurance networks. Though you may experience some attrition in your patient base, the increased reimbursement rates for out-of-network services can make up for the loss. In fact, the revenue generated by one out-of-network patient can equal that of two in-network patients, allowing you to
One never gets a second chance to make a first impression. Thus, the first contact your practice makes with any individual needs to be a positive one. In the world of dentistry, that initial contact most often occurs over the phone. This is why we think it’s imperative that your dental receptionist have training on how to answer the phone and call patients. The importance of phone training When a
You are the owner of your destiny! Asking insightful questions during a job interview can provide valuable information about a potential new job and make you a more competitive candidate. Engaging the interviewer or company owner with thoughtful questions can demonstrate your commitment to the position and help build rapport as well as build your credibility. Here are some important categories of questions to consider when interviewing for a new
At Bryant Consultants, we believe that excellent customer service involves genuine communication with patients, guided by a set of established principles for staff to follow. This ensures that dental teams can provide authentic care while adhering to office policies. Consider these guidelines as a game plan for your team, helping them understand their position, objectives, and their role in achieving the ultimate goal: outstanding patient care. Here are 10 things
“Patient engagement” and “patient experience” share similarities; in fact, many people use the two terms interchangeably. While both are needed to provide high-quality patient care, engagement and experience are two entirely different things. Knowing the difference between the two is crucial to creating effective strategies and goals for your practice, then being able to measure progress. Patient engagement The overall goal of patient engagement is to develop collaborative relationships between
If you are ready to take your business or your practice to the next level. Contact Bryant Consultants. We are ready to offer a plan to take you and your office to the top. Call Today.
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