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“Patient engagement” and “patient experience” share similarities; in fact, many people use the two terms interchangeably. While both are needed to provide high-quality patient care, engagement and experience are two entirely different things. Knowing the difference between the two is crucial to creating effective strategies and goals for your practice, then being able to measure progress. Patient engagement The overall goal of patient engagement is to develop collaborative relationships between

Word-of-mouth advertising is often the best way to attract people to your dental office. People are also paying attention to reviews on sites like Google and Facebook. People feel more comfortable trying out a new place if they hear or read glowing reviews from friends or family — and even strangers who put their name to a review online.   With this in mind, what are the most effective ways

Some teams seem to run like a well-oiled machine. Successful practices depend on solid team dynamics, and having a dream team benefits everyone: the dentist, patients and the team members themselves. But believe it or not, strong teams don’t just happen, and they’re not built on dumb luck. It takes strong leadership, a positive culture, dedicated employees and sharing common goals.   But even the best teams have room for