Today’s patients want answers fast. Leading companies like Walmart and Google developed sophisticated web connections to improve shoppers’ experiences. Your dental webchat budget is less than Walmart and Google’s, but patients expect the same care and response time. This makes online dental consultations a must. Your dental practice’s reputation and marketing efforts will improve when you invest in a webchat service. Therefore, our dental office consultants share on the blog today six reasons why you should add webchat to your website so that you can improve patient experiences inexpensively.
What is Dental Webchat?
Dental Webchat is a background program that runs on your website’s front page. It lets patients and prospects quickly contact your staff. 99Firms found that 79% of customers prefer live chat, while 42% of companies say customers prefer phone calls. Our dental practice consultants state that the discrepancy indicates a misunderstanding. Many small firms don’t offer webchat despite customer interest. Our research shows this inequality exists in dentistry; 42% of customers prefer live chat, according to Inc., 24% of consumers prefer live chat over email and 16% prefer social media, according to J.D. Power.
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Increase Team Productivity
Live chat boosts customer service. With webchat, a single team member can chat with multiple patients at once, eliminating the need for return phone calls. While researching, use a webchat system that can handle multiple discussions. Your dental chatbot should be able to transfer a conversation to a human. A patient may have a technical question that needs another team member’s attention. So, being able to forward webchat to the right team member is crucial.
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Gain an Edge Over Competitors
Your practice’s response speed will make you stand out. A prospective patient who contacts one of your competitors will get a response within 10 hours, according to statistics. If the same patient uses your website’s chat feature, you can answer their questions and gain their trust in real time. Web conferencing lets you meet a rival before they read your email. Don’t feel bad about joining the chat trend late. According to a live chat survey, most small businesses don’t offer webchat. Even optimistic estimates suggest only 30% of dental clinics offer this communication mode.
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Convert More Potential Patients
Chat users are 2.8 times more likely to buy than non-users, according to Forrester. Every non-patient who visits your website could become one. Our dental office coaches explain that no one engages prospective patients before they leave your website, so you lose the conversion. Additionally, chat widgets can convert phone-averse patients into appointment-goers.
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Build Patient Relationships
Customers choose live chat 79% of the time because they can get an answer right away. A recent study found that 92% of customers like chat widgets. Your team member may adapt based on the chat’s tone and tenor. Also, your team member may adopt the same formality as the prospective patient, which can increase trust and positive outcomes.
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Chat Patterns Provide Marketing Insights
When customers use webchat, you’ll notice patterns. Trends can help you target your marketing. Let’s say you’re asked if you sell a teeth-whitening kit for home use. If so, create a page or banner for your home page to explain the services that your practice offers. Also, webchats can be recorded and used for team training.
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Improve Patient Experiences
Chat can boost customer satisfaction and your dental practice’s online reputation. Your dental practice’s reputation will improve if more potential new patients become scheduled patients. Patients like chat because it’s fast. Utilize a patient’s ability to contact a team member when they have a question. Webchat’s instantaneous impact may prevent a negative online review of your clinic because you can talk to dissatisfied patients, gain their trust, and reach a reasonable conclusion before they post the review.
Bryant Consultants
Patient experiences and satisfaction are vital to your dental practice’s health and success. Your office can easily rise above competing local dentists when you offer instant gratification for potential or current patient questions. Additionally, you can increase your patient workload and boost your bottom line. Our dental practice coaches at Bryant Consultants encourage dental offices to add web chat to their website for a more well-rounded patient experience. If you want to add web chat to your dental site but don’t know what to do next, please contact our office at (877) 768-4799 or request a consultation online for assistance.
