Having a team member with subpar people skills can be detrimental to your patients, your team, and your business. To protect your practice, it is essential to help individuals with inadequate interpersonal abilities find alternative careers.
Though easier said than done, preventing the hiring of people with poor people skills starts at the recruitment stage. Often, dental practices hire too hastily due to the fear of leaving a position unfilled, leading to settling for less-than-ideal candidates.
To avoid this pitfall, take the time to identify the right person for the role. During interviews, be transparent about your expectations and ask questions to gauge whether the candidate can meet the needs of your patients, your business, and your existing team.
Determining a candidate’s people skills can be challenging. One approach is to present them with scenarios involving patient interactions, both on the phone and in person. This exercise can reveal how well they think on their feet and utilize their interpersonal abilities.
Ensure that every team member at your dental practice has strong people skills. Look for individuals who enjoy engaging in conversation, listen attentively, ask insightful questions, and prioritize patient care over personal interests.
While finding the right candidates may seem daunting, it is crucial for the success of your dental practice. Once you have the ideal team members, ensure they understand their roles and your expectations. Continuously monitor your team’s communication with each other and your patients to maintain a well-functioning team.
As a dental practice revolves around people, it is vital to prioritize hiring individuals with exceptional people skills.
Bryant Consultants
If you need help with your staff’s people skills, our dental practice consultants at Bryant Consultants are here for you. If you struggle to get started or want to learn more about how we might assist you in developing and reaching your goals, please feel free to contact us at (877) 768-4799 to schedule a free consultation.
